Website Privacy Policy

In compliance with Protection of Personal information Act (“POPIA”)

This is the website Privacy Policy of SOS for the Aged NPC, Not for Profit Company No. 2017/330505/08 known as “SOSA”.

By using this website you are consenting to the terms of this policy.

We would like to inform you, “the data subject”, that we are committed to safeguarding your privacy and the confidentiality of your personal information. It is important that you understand how we process your personal information, and for what purpose we use your information. This policy applies to all data collected by SOSA on this website, or any other website maintained, run or owned by SOSA. This includes the domains: and Personal information, which is anonymous, de-identified or already in the public domain is expressly excluded from this Privacy Policy.

Where we refer to “process”, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with your personal information. As a general rule, we will only process your personal information if this is required to deliver or offer a service, provide a product or carry out a transaction.

We may combine your personal information and use the combined personal information for any of the purposes stated in this Privacy Policy.


Your personal information:

Personal information is information that enables you to be identified and which is defined as such by the Protection of Personal information Act 4 0f 2013 (POPIA).

We process the following Personal information*

  • information about your health, race or ethnic origin, biometrics, criminal behavior or religion
  • your gender or sex;
  • your age;
  • unique identifiers such as your identity number or contact numbers; and
  • addresses.
  • financial information;
  • financial transactions with SOSA;


* This list of Personal information is non-exhaustive.

Third parties may provide hosting and web development services, the sending of emails as well as cloud storage. We may need to share your Personal information with these service providers and by using this website you consent to this. We will take reasonable precautions to ensure that these third parties treat your information with the same level of protection as required by us.
Unless we are legally obliged to share your information, it will not be shared other than for the sole purpose for which it was supplied to us. SOSA administrators and staff are bound by confidentiality clauses in their letters of employment.


How we collect your personal information:

Personal information is collected on this website via:

Information you have voluntarily provided,
through the use of website cookies and other various technologies (See our “Cookie Policy”)

We do not collect the personal information of persons under 18 without the consent of their parents or guardians.

If you are under the age of 18 you must not provide personal information to us without the consent of your parent or guardian.


How we use your personal information:

Your personal information is required in order for us to communicate with you and provide you with the service which you have requested of us.

We will collect, hold, use and disclose your personal information only to provide you with access to our offerings and services and to fulfil the mandate that we have been given by you when you consent to us using your details or when you make a donation to SOSA.

When making a donation to SOSA via this Website, you will be considered to be a customer of SOSA and may then receive future marketing communication from us. You will be able to unsubscribe from such emails at any time.



Any third-party personal information stored by you on your account for the purposes of sending e- cards to that third party will not be used by SOSA for any purposes other than the sending of e- cards and you will be deemed to be the responsible party with respect to that personal information. Such transmission of e-cards will be assumed to be a personal or household activity and if not, it is your responsibility to ensure any requirements of the POPIA are met with regards to sending e-cards.

Reasonable security protocols and standards shall be applied to protect that third party personal information and SOSA may not be held liable for the proliferation of such information.


Third-party sites

We are not responsible for the privacy practices of a third-party site to which there may be a link on SOSA website, and you therefore indemnify us against any losses or damages you may suffer when visiting third party websites by following a link to that website from SOSA Website and that you do so at your own risk. We advise you to read the privacy policy of each site which you visit.


How long do we use your personal information?

We may keep Your Personal Information until You ask Us to delete or destroy it. We will comply with Your request unless the law allows us to retain Your Personal Information or where we deem it necessary to retain Your Personal Information for the pursuit of Our legitimate business purposes. Where we cannot delete your personal information, we will take all reasonable steps to make it anonymous.


Security of your personal information:

We have implemented appropriate and reasonable organizational steps and technical security safeguards to protect the personal information you provide to us.

By accepting the terms and conditions of this privacy policy, you are acknowledging that you know and understand that technology is not completely secure and that there is a risk that your personal information may be compromised.


Voluntary supply of your information and consent:

The supply of information is voluntary and by you supplying us with your information, you are consenting to, and accepting that we may process your personal information in the manner set out in this privacy policy. By using this website you are consenting to the terms of this policy.


Under what circumstances will we transfer your information to other countries?

We may need to make use of third-party service providers located in or outside South Africa in order to provide you with a positive experience when navigating our website and to deliver our services.
This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country or if the other country’s laws provide better protection the other country’s laws would be agreed to and applied.


Waiver and Limitation of Liability:

You use the website and its services at your own risk and indemnify SOSA for any liability relating to any financial or other loss suffered by you as a result thereof or as a result of SOSA’s storage of such data or from a data breach, as a result of the unlawful conduct of a third party.


Your rights:

You have the right to object to the processing of your personal information in terms of section 11(3) of POPIA. If you believe that your information is not processed in a lawful manner, or that your information is being used for a purpose other than that for what it was originally intended, or if you wish to request access to the information, we hold of you please contact our Legal Manager below. Such requests are to be made in writing to the email address provided below, and you must provide proof of identity when enforcing the rights.

We will attend to requests for access to personal information within a reasonable time. You may be required to pay a reasonable fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request. Please note that the law may limit your right to access information.

Please refer to our Promotion of Access to Information Act 2 of 2000 Manual (PAIA Manual) for further information on how you can give effect to the abovementioned rights.

You have the right to request us to delete, destroy, limit, update or correct such data.

You may object on reasonable grounds to the processing of your personal information. We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law; you have provided consent to the processing and our processing done according to your consent or the processing is necessary to conclude or perform under a contract with you.
Where you have provided your consent for the processing of your personal information, you may withdraw your consent. If you withdraw your consent, we will explain the consequences to you. We may proceed to process your personal information even if you have withdrawn your consent if the law permits or requires it.

You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as far as possible.


For any queries, please contact:
Shaun Wingrin at

Legal Manager:
Shaun Wingrin at


Website Hosting:
Our website is hosted by DiaMatrix C
Registered address: 2nd Floor, Palm Grove | Houghton Estate Office Park | 219 Osborn Rd | Houghton Estate
Johannesburg | South Africa | 2192


Changes to this Privacy Policy:
Should we be required to change our privacy policy at any given time, we will be entitled to do so without notifying you. This may be necessary should existing laws change or be updated, and/or if we need to make operational changes.

We recommend that you check our policy frequently for latest information.

Last updated 19 January 2022.